Privacy Policy

Dream Ladder Consultancy (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy of all students and clients (“Student”, “Client”, “you”) who enroll with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you use our services.

By paying the token amount and enrolling with Dream Ladder Consultancy, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect the following categories of information to provide our services:

1.1 Personal Information

1. Full name
2. Date of birth
3. Contact number, email ID, residential address
4. Passport details
5. Academic records, transcripts, degrees
6. Test scores (IELTS/TOEFL/GRE/GMAT/SAT/ACT/etc.)
7. Work experience details
8. Financial documents (bank statements, ITR, CA reports, proof of funds)
9. Identification documents required for applications

1.2 Profile-Related Information

1. Academic background
2. Career goals and preferred study destinations
3. Budget and financial constraints
4. University preferences and course interests
5. For PhD students: Research interests and Research Proposal details (a separate component of the first step)

1.3 Payment Information

1. Transaction details for token amount, package fees, and other payments
2. Mode of payment (UPI, bank transfer, card, etc.)

Note: We do not store or process sensitive payment instrument data such as card numbers or CVV.

1.4 Third-Party Course Purchases

If we recommend or require you to purchase external courses or certifications to strengthen your profile:

1. Proof of completion
2. Course receipts (if voluntarily shared by the student)
3. Such payments are not part of the student package and are handled entirely by the student.

2. HOW WE USE YOUR INFORMATION

Your information is used strictly for legitimate educational consultancy purposes, including:

2.1 University Shortlisting

1. Evaluating your academic profile and preferences
2. Preparing personalized shortlists based on budget, intake, and eligibility

2.2 Documentation

1. Drafting SOPs, LORs, essays, resumes, and related documents
2. Preparing application forms using the information you provide
3. Sharing drafts for your review and approval

2.3 Application Processing

1. Submitting applications to universities
2. Communicating with universities on your behalf
3. Tracking application status and notifying you

2.4 Visa & Post-Admission Services

1. Providing visa guidance (as per package)
2. Offering accommodation or travel-related support (as applicable)

2.5 Communication

1. Sending updates regarding deadlines, documentation, payments, and application status
2. Responding to queries (within 24–48 working hours)

3. INFORMATION SHARING AND DISCLOSURE

We share your information only when necessary and only with:

3.1 Universities & Institutions

1. For submitting applications
2. For scholarship consideration
3. For communication regarding admission status

3.2 Visa & Government Authorities

Consulates, embassies, and visa centers during visa procedures

3.3 Third-Party Service Providers

1. Payment gateways for processing fees
2. External platforms for recommended courses or certifications

4. STUDENT RESPONSIBILITIES

You are responsible for:

1. Providing accurate, truthful, and complete information
2. Reviewing and approving all final documents before submission
3. Meeting university and visa deadlines
4. Ensuring timely payment of all fees
5. Completing recommended third-party courses (if you choose to purchase them)
6. The company is not liable for rejections or delays resulting from incorrect or incomplete information.

5. DATA STORAGE AND SECURITY

We maintain reasonable security measures to protect your personal data from unauthorized access, misuse, loss, or disclosure.

This includes:

1. Secure file storage
2. Restricted internal access
3. Confidential handling of documents
4. Secure communication channels

However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. DATA RETENTION

We retain:

1. Application and documentation data for as long as necessary to complete the service
2. Essential records for audit, compliance, and legal obligations
3. Communication records for quality and dispute-resolution purposes
4. You may request deletion of your data after the completion of services, subject to legal and operational requirements.

7. REFUND-RELATED DISCLOSURES

While processing refund requests, we may access:

1. Payment records
2. Student activity logs
3. Work completion status
4. Refunds follow the rules set in the Student Service Agreement:
5. No refund once any documentation work begins for a university
6. Full refund only if no work has started
7. 10% operational cost deduction on eligible refunds
8. Refunds processed within 7 working days

8. YOUR RIGHTS

You have the right to:

1. Access your data
2. Request corrections
3. Request deletion (post-completion of service and subject to legal requirements)
4. Withdraw consent (after which service delivery may be affected)
5. Request clarification on how your data is used
6. Requests can be made via official company email.

9. USE BY MINORS

Our services are intended for individuals 18 years or older.

For students below 18, parental or guardian consent is mandatory.

10. CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time. The updated version will be communicated to you and made effective immediately upon posting.

11. USE OF OFFER LETTERS & PHOTOGRAPHS FOR TESTIMONIALS

1. The company may use your offer letters, admission results, success updates, and photographs for promotional purposes, including but not limited to testimonials, Hall of Fame displays, social media posts, case studies, and marketing materials.
2. This usage will always be done respectfully and without altering factual information.
3. If you prefer not to have your achievements showcased, you may inform the company in writing, and your preference will be duly respected.