This Privacy Policy explains how Dream Ladder Consultancy ("Dream Ladder", "we", "our") collects, uses, and protects information when you visit our website or use our services. By using our services you agree to the practices described here.
1. Information we collect
- Account information — name, email address, phone number, country and course of interest, when you register or take our assessment.
- Profile and assessment data — academic history, test scores, target programs, and the answers you provide during our OutcomePath assessment.
- Payment information — handled by Razorpay; we do not store card details on our servers.
- Communication records — emails, messages, counselling notes, and consent timestamps.
- Usage data — pages visited, device, browser type, IP address, and aggregated analytics.
2. How we use your information
- Generate your OutcomePath assessment report and university shortlist.
- Schedule and conduct counselling sessions.
- Process payments and issue receipts.
- Send you transactional emails (booking confirmations, document reminders, reports).
- Send service updates and marketing messages — only if you opt in. You can unsubscribe at any time.
- Improve the quality of our recommendations and prevent fraud.
3. Sharing your information
We share information only with parties that help us deliver the service:
- Counsellors and partner universities — only what is needed to evaluate your application or shortlist (with your consent).
- Service providers — Razorpay (payments), email/SMS delivery providers, cloud hosting, and analytics — under written contracts that restrict use of your data.
- Legal authorities — when required by law, court order, or to protect rights and safety.
We do not sell your personal information.
4. Data retention
We retain your data for as long as your account is active and for up to 24 months after closure, after which records are anonymised or deleted. Tax and payment records may be retained longer where required by Indian law.
5. Your rights
Under India's Digital Personal Data Protection Act (DPDP) 2023 and the EU GDPR (where applicable), you can:
- Request a copy of your data.
- Correct or update inaccurate data.
- Request deletion of your account and associated personal data.
- Withdraw consent for marketing or specific processing.
- Lodge a complaint with the Data Protection Board of India.
To exercise any of these rights, email info@dreamladderconsultancy.comfrom your registered address. We'll respond within 30 days.
6. Cookies
We use cookies for sign-in sessions, remembering your assessment progress, and basic analytics. You can disable non-essential cookies via your browser settings; some features may not work without them.
7. Security
We use industry-standard safeguards: encrypted database connections, hashed passwords, HTTPS-only transport, and access controls on our internal systems. No method is 100% secure — please use a strong, unique password and contact us immediately if you suspect unauthorised access.
8. Children
Our services are intended for users aged 18 and over. We do not knowingly collect data from children under 18. If you believe a minor has shared data with us, contact us and we'll delete it.
9. Changes to this policy
We may update this policy from time to time. We'll notify registered users of material changes by email. Continued use of our services after a change indicates your acceptance.
10. Contact
Dream Ladder Consultancy
C-25, C Block, Sector 8, Noida, Uttar Pradesh 201301
GSTIN: 09FGCPS7500E2ZC
Grievance Officer: info@dreamladderconsultancy.com